Khilonaa — Privacy Policy

Last Updated: 28 July, 2026

1. Introduction

This Privacy Policy ("Policy") describes how Techno Be With You, a proprietorship firm operating the brand Khilonaa through its website www.khilonaa.com (the "Platform", "Site"), having its registered office at Plot 379, Second Floor, Sector 68, IMT Faridabad, Haryana – 121004, India ("Khilonaa", "we", "us", "our"), collects, uses, stores, processes, discloses, and protects information obtained from users of the Platform ("you", "your").

This Policy is drafted in compliance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), to the extent applicable and in force.

This Policy forms an integral part of, and should be read together with, our Terms & Conditions, Shipping Policy, and Return & Refund Policy. By accessing, browsing, or using the Platform, or by providing any information to us, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

We may revise this Policy from time to time, at our sole discretion, without prior notice. The "Last Updated" date above reflects the most recent revision. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.

2. Applicability & Age Restriction

• The Platform, and the products sold on it, are intended solely for adults. You must be at least 21 (twenty-one) years of age and legally competent to enter into a contract under the Indian Contract Act, 1872 to use the Platform or provide any information to us.

• We do not knowingly collect, solicit, or process personal data of any individual under 21 years of age, and specifically do not knowingly collect personal data of any "child" as defined under the DPDP Act (a person below 18 years of age). If we become aware that we have inadvertently collected data from someone below the required age, we will delete such data promptly.

• By using the Platform, you represent and warrant that you meet this age requirement.

3. Consent

By accessing, registering on, browsing, or transacting on the Platform, you provide free, informed, specific, and unambiguous consent to the collection, storage, processing, use, and disclosure of your information as described in this Policy.

You may withdraw your consent at any time by writing to customercare@khilonaa.com. Please note that withdrawing consent may limit or prevent your ability to use certain features of the Platform (including placing orders), and will not affect the lawfulness of any processing already carried out prior to withdrawal, or processing required for us to meet a legal obligation (e.g., retaining transaction records).

4. Information We Collect

4.1 Information You Provide Directly

• Account & order data: Name, email address, phone number, delivery address, billing address, and date of birth (where collected).

• Payment data: Payment-related information is collected and processed through our authorized third-party payment gateway partner, Gokwik, and other integrated payment methods. Khilonaa does not store your full card, UPI, or net-banking credentials on its own servers.

• Communications: Any information you share with us via email, WhatsApp, phone, customer support chat, or social media, including complaints, feedback, product queries, and exchange/warranty claims (which, given the nature of our products, may include photos or unboxing videos of the product you received).

• Voluntary/sensitive disclosures: If you choose to share information relating to your preferences, or any health- or wellness-related details in connection with a product query or customer support interaction, this is provided voluntarily and is treated as Sensitive Personal Data under the IT Rules, 2011, and processed with additional care as described in Section 8 below. Providing such information is never mandatory.

4.2 Information Collected Automatically

• Usage data: Pages viewed, time spent, click patterns, referring/exit pages, and general navigation behaviour on the Platform.

• Device & technical data: IP address, browser type, device type, operating system, and similar technical identifiers.

• Cookies and similar technologies: We use cookies, log files, and similar tracking technologies (including those used by our e-commerce and analytics service providers) to recognize returning visitors, remember cart contents, and understand how the Platform is used. See Section 9 (Cookies) below.

4.3 Information from Third Parties

We may receive limited information about you from our service providers — for example, our payment gateway (Gokwik), logistics/shipping partners, and analytics providers — strictly for the purpose of enabling order processing, delivery, fraud prevention, and Platform improvement.

5. How We Use Your Information

We use the information we collect to:

1. Create and manage your account (where applicable);

2. Process and fulfil your orders, including payment processing, shipping, delivery, invoicing, and order-related communication;

3. Process warranty, exchange, and customer support requests, including reviewing photo/video evidence submitted for damaged or incorrect product claims;

4. Provide customer support and respond to your queries;

5. Send you transactional communications (order confirmations, shipping updates, exchange status) and, where you have not opted out, promotional/marketing communications;

6. Detect, prevent, and investigate fraud, abuse, or unauthorized use of the Platform;

7. Improve the Platform, troubleshoot technical issues, and understand aggregate usage patterns;

8. Comply with applicable law, respond to lawful requests from courts, regulators, or government authorities, and enforce our Terms & Conditions.

We do not use your Sensitive Personal Data for any purpose beyond what is necessary to resolve the specific query or claim for which it was shared, and we do not use it for targeted advertising.

6. Discreet Handling of Orders

Given the intimate nature of our products, we take care to:

• Use discreet, unbranded packaging and shipping labels that do not disclose the nature of the contents;

• Limit internal access to order details and product information on a need-to-know basis;

• Avoid using your name or order details in any public-facing marketing without your explicit consent (see Section 7 on User Content, where applicable).

7. Sharing & Disclosure of Information

We do not sell or rent your personal data to any third party. We may share your information, strictly on a need-to-know basis, with:

• Service providers: Our website/e-commerce platform provider, our payment gateway partner (Gokwik), logistics and courier partners for delivery, and IT/hosting/analytics service providers — solely to the extent necessary to provide the Platform and fulfil your orders.

• Legal & regulatory authorities: Where required to comply with applicable law, a court order, or a lawful request from a government or law enforcement authority, or to protect the rights, property, or safety of Khilonaa, our users, or the public.

• Business transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred to the successor entity, subject to it agreeing to handle your data consistently with this Policy.

All third-party service providers we work with are required to handle your information securely and only for the specific purpose for which it was shared, and are contractually restricted from using it for their own independent purposes.

8. Sensitive Personal Data

Any Sensitive Personal Data (as defined under the IT Rules, 2011) that you voluntarily share with us — such as health-related information disclosed in a customer support query — is:

• Collected only with your knowledge and consent;

• Used solely for the purpose for which it was provided (e.g., resolving a specific complaint or query);

• Not published, shared publicly, or used for marketing without your explicit, separate consent;

• Protected using the same security safeguards described in Section 11 below.

You may decline to provide such information; doing so will only affect our ability to assist with the specific request that required it.

9. Cookies

The Platform uses cookies and similar technologies (including those deployed by our e-commerce platform, analytics providers, and payment gateway) to:

• Recognize your browser and remember your cart and preferences;

• Understand how visitors navigate and use the Platform;

• Improve Platform performance and your shopping experience.

Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (retained until they expire or are deleted). You can control or disable cookies through your browser settings; please note that disabling cookies may affect certain Platform features, such as your ability to complete checkout.

[Note: If Khilonaa deploys specific third-party tools such as Google Analytics, Meta Pixel, or similar, we recommend listing them here by name for full transparency and compliance — see flagged note below.]

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including to:

• Process and complete your order and any related warranty/exchange claims;

• Maintain records required for accounting, tax, and legal compliance;

• Resolve disputes and enforce our agreements;

• Comply with applicable law.

Where data is no longer required for these purposes, we take reasonable steps to delete or anonymize it, except where continued retention is required by law.

11. Data Security

We implement reasonable technical and organizational security measures — including encrypted data transmission (TLS/SSL), restricted internal access, and secure storage practices — designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security, and any transmission of information to us is at your own risk.

12. Your Rights

Subject to applicable law (including the DPDP Act, where and to the extent it is in force), you have the right to:

• Access & confirmation: Request confirmation of whether we are processing your personal data, and request a summary of such data;

• Correction: Request correction of inaccurate, incomplete, or outdated personal data;

• Erasure: Request deletion of your personal data, subject to our legal obligation to retain certain records (e.g., transaction/tax records);

• Withdraw consent: Withdraw consent to processing at any time, as described in Section 3;

• Grievance redressal: Raise concerns or complaints regarding the processing of your personal data with our Grievance Officer (Section 15).

To exercise any of these rights, please write to us at customercare@khilonaa.com. We will respond within a reasonable time and in accordance with applicable law.

13. Children's Privacy

The Platform is intended for use by adults aged 21 and above only. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at customercare@khilonaa.com so we can take appropriate action, including deletion of such data.

14. Third-Party Links

The Platform may contain links to third-party websites, including our payment gateway partner's interface. This Policy does not apply to such third-party sites, and Khilonaa is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, any grievances or concerns relating to this Policy or the processing of your personal data may be addressed to our Grievance Officer:

Name: Harish
Email: customercare@khilonaa.com
Phone: +91 8448366818
Address: Plot 379, Second Floor, Sector 68, IMT Faridabad, Haryana – 121004, India

We will acknowledge grievances within a reasonable time and endeavour to resolve them within the timelines prescribed under applicable law.

16. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. Courts at Faridabad, Haryana shall have exclusive jurisdiction over any disputes arising out of or in connection with this Policy.

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

18. Contact Us

Techno Be With You
Address: Plot 379, Second Floor, Sector 68, IMT Faridabad, Haryana – 121004, India
Email: customercare@khilonaa.com
Phone: +91 8448366818