Khilonaa — Shipping, Return, Refund & Warranty Policy

Last Updated: 28 July, 2026

1. Introduction & Scope

This Policy governs all shipping, cancellation, return, refund, exchange, and warranty terms applicable to intimacy and pleasure products purchased through khilonaa.com ("Platform," "Website"), owned and operated by Techno Be With You, a proprietorship firm ("Khilonaaa," "we," "us," "our"), having its registered office and warehouse at:

Plot 379, Second Floor, Sector 68, IMT Faridabad, Haryana – 121004

This Policy applies exclusively to products purchased directly through khilonaa.com. It does not apply to purchases made via any third-party marketplace, should Khilonaaa sell through one in the future.

By placing an order on the Platform, you confirm that you are 21 years of age or older and legally competent to contract, and you agree to be bound by this Policy in full.

2. Order & Payment

All payments on khilonaa.com are processed through our payment partner, Gokwik.

3. Shipping Policy

3.1 Discreet Packaging

We understand the importance of privacy. All orders are shipped in plain, unbranded, discreet packaging that does not display the Khilonaaa name, logo, or any indication of the product inside. The shipping label and invoice will use discreet, generic terminology (e.g., "Personal Care Item") rather than naming the specific product.

3.2 Delivery Timelines

Orders are delivered within 4 to 5 business days from the date of order confirmation, excluding national and public holidays. Timelines may vary by delivery pincode and may be affected by factors outside our control.

3.3 Shipping Charges

Shipping charges, where applicable, are included within the final order amount shown at checkout. No separate shipping fee is charged at the time of delivery.

3.4 Serviceable Areas

We currently ship only within India. We do not offer international shipping.

3.5 Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping information (name, address, pin code, contact number). Khilonaaa is not liable for delivery delays or failures caused by incorrect/incomplete information, or the customer's unavailability to receive the order.

3.6 Third-Party Delivery & Force Majeure

Khilonaaa relies on third-party courier partners for delivery and is not liable for delays caused by such partners, or by events beyond our reasonable control (natural disasters, strikes, lockdowns, or other force majeure events). Delivery timelines are indicative, not guaranteed.

4. Cancellation Policy

Once an order is placed and confirmed on khilonaa.com, it cannot be cancelled. We request customers to carefully review their order — product, quantity, and delivery address — before completing payment, as cancellation requests will not be accepted at any stage after the order is placed.

5. Return & Refund Policy

5.1 No Return, No Refund

Owing to the intimate and personal nature of the products sold on khilonaa.com, and for hygiene and safety reasons, we do not accept returns and do not issue monetary refunds on any order, under any circumstances, once the order has been placed. All sales are final.

This applies regardless of the reason cited by the customer, except for the limited exception under Section 6 (Exchange Policy) below.

5.2 No Refunds in Lieu of Exchange

Where a product qualifies for exchange under Section 6, only a replacement will be provided — never a monetary refund.

6. Exchange Policy

6.1 Eligibility

An exchange is available only in these two situations: (a) Wrong Product Delivered — the item received does not match what was ordered; or (b) Damaged/Defective Product — the item received is damaged, defective, or not functioning upon delivery.

No exchange will be provided for change of mind, personal preference, or any reason outside (a) and (b).

6.2 Reporting Window & Evidence

To claim an exchange, the customer must, within 24 hours of delivery:

• Contact us at customercare@khilonaa.com or +91 8448366818;

• Provide the order ID/invoice; and

• Submit a clear, unedited video showing the product, its packaging, and the specific issue (wrong item, or the damage/defect) at the time of unboxing.

Requests raised after 24 hours, or without the required video, will not be processed.

6.3 Exchange Processing

Once verified and approved:

• The replacement is dispatched within 7 to 10 business days, excluding national and public holidays.

• The customer bears the shipping cost — both for returning the original product and for the replacement dispatch.

6.4 One Exchange Per Order

Each product is eligible for one exchange only. Once exchanged, no further exchange, return, or refund will be entertained for that item — the transaction is treated as final.

6.5 Grounds for Rejection

An exchange request will be rejected if:

• The 24-hour window has lapsed;

• No video evidence is provided, or it is unclear, edited, or insufficient;

• The product shows signs of use, tampering, or damage caused after delivery (as opposed to at the time of delivery); or

• The claim doesn't fall under 6.1(a) or (b).

7. Warranty Policy

7.1 Warranty Period

Electronic/rechargeable Khilonaaa products carry a warranty of 3 (three) months from the date of delivery.

7.2 What Is Covered

The warranty covers manufacturing defects resulting in:

• The product not turning on / not functioning at all; and

• Battery malfunction — the battery not holding charge, or losing charge intermittently.

7.3 What Voids the Warranty

The warranty is void, and no claim will be entertained, where:

• Any charging cable/adapter other than the one originally provided was used;

• The charging port is damaged;

• The product shows physical damage;

• The silicone/outer body is peeled, cut, or damaged;

• The product was submerged in water beyond its stated water-resistance rating (or a non-waterproof product was submerged);

• The product was cleaned with harsh soaps, detergents, or chemical agents that may damage internal circuitry;

• Any repair, opening, or modification was attempted by the customer or an unauthorized third party;

• The product was used by any person under 21 years of age;

• Damage results from normal wear and tear.

7.4 Claim Requirements

To raise a warranty claim, the customer must provide:

• The original invoice or order ID as proof of purchase; and

• A clear video demonstrating the defect/malfunction.

Claims without valid proof of purchase will not be processed.

7.5 Warranty Remedy

Where a claim is verified and approved, Khilonaaa will replace the defective product/component at its discretion.

The replacement product does not get a fresh 3-month warranty — its warranty period continues from the original delivery date.

7.6 Non-Transferable

This warranty applies only to the original purchaser and is non-transferable.

8. Grievance Redressal

In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, grievances regarding this Policy may be addressed to our Grievance Officer:

Grievance Officer: Harish Phone: +91 8448366818 Email: customercare@khilonaa.com Address: Plot 379, Second Floor, Sector 68, IMT Faridabad, Haryana – 121004

9. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Subject to applicable consumer protection laws, any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Haryana.

10. Policy Amendments

Khilonaaa reserves the right to modify or update this Policy at any time without prior notice. The version published on khilonaa.com at the time of your order shall govern that transaction.

For any queries regarding your order, shipping, returns, or warranty, contact us at customercare@khilonaa.com or +91 8448366818.